Amany Elbanna is professor of Information Systems and Digital Transformation at Royal Holloway University of London. Amany holds a PhD and MSc in Information Systems from the London School of Economics specialised in the social studies of information technology relating to development, implementation and use and how information technology could succeed in practice. Her current research focuses on enterprise conversational AI, AI business systems and digital ways of working. She has over 100 articles in refereed top international journals and conferences and won the International Federation of Information Processing (IFIP) Service Award in 2020. Amany is a regular speaker in industry and her research is featured in The Financial Times, Computer Weekly and The Manufacturing Magazine. She is a co-founder of the UK Chapter of the Association of Change Management Professionals (UK-ACMP) and the past Director-elect of Professional Development. She is the current Vice-chair of IFIP 8.6 on Technology Adoption and Diffusion and coming Chair of IFIP 9.1 on ICT and Work.